1.How about your Quality?
All our export tiles are first choice only (Grade 1 and 2). We supplies America and Europe markets . We control ourselves all our orders and deliveries.
2.How long is your FOB delivery time?
Average FOB delivery time is 15-20 days up to 1*40' containers in the port of Shenzhen or Shantou.
3.How many models we load per container?
The usual rule is no more of one model per container.For trial orders, we specially willing to supply up to 4 models from one collection in one container, but it has to be confirmed according to the stock availability.
To start a production of a model not in stock factories need to produce a minimum quantity equivalent of two containers; possibility to order a smaller quantity if an other customer order the same model.
4: Do ETO deal in reteiling business?
A:most of our products are sold to the foreign countries, and in China market, we only do the wholesale but not retail, so we do not offer to personal or family.
5:One of our customers want to cooperate with your company to explort a new item, it is ok?
Re :Yes, of course. Please offer the sample and design draft if possible and explain the material, color, size and quantity etc. since it involves moulding fee, embossing and rolling technique for making samples, therefore, client shall pay the sample fee before starting production. If ocean shipping or air-express are required, please tell us the UPS, DHL or FEDEX account.
6:Please tell me the sample charge and the explort period ?
Re: The cost of the sample varies with the difficulties of making sample. Commonly the sample charge is about USD 100-200 and the exploit period is 10-20 days. The mold charge can reclaim in next order (depend on value of the goods and quantity) .
7: What is the minimum order?
Re: The general product is 5000pcs. Basically the minimum purchase amount of the exports is one 20' container. If the order is below one 20' container, customer must pay the corresponding charge .
8:What’s the delivery date of 1*20* container.
Re: depending on the products and quantity, generally speaking, it requires for 40-50 days for 1*20’ container, and less than 40-50 days if it is ordered for the second time.
9: What is your payment term?
A: Issue an irrevocable L/C at sight or T/T; for domestic order, you must pay a 30%-40% for deposit and the rest must be paid when the goods are delivery.
10: What is your business instruction?
A: According to client’s requirements, we are capable of providing one-stop service from products development to production:
1. Please specify the detailed requirements when asking for our quotation: 1) Specify the materials of the products: high temperature ordinary ceramic, high temperature ultra white ceramic, color glazed ceramic, bone ceramic. 2) Specific size of the design drawings: including section elevation, side elevation and rear view etc. 3) Specify the PANTONE of the color of cup body; 4) Quantity; 5) Packaging and other requirements Please provide the information as detailed as possible, so that we may provide the most substantial price and meet your requirements better.
2. Sample Process: During the sample making period, our company will notify you the latest situation of the products through E-mail, and meet your requirements through constant improving, it requires 2-3 weeks for making samples.
3. Issuing the sale contract. It contain name of commodity, specification, quantity, packing, price, shipping date, payment, terms of payment, bills ,besides insurance, commodity inspection, claims, arbitration, force majeure and so on .I'd like to download the contract
4. Payment.. Opening the irrevocable L/C at sight or pay 30%-40% for the deposit .
5. Production: After confirming the samples and issue the order, we will customize the production time and delivery according to your requirement. Our company will notify the client the schedule of the production, so that you can carefully know the production schedule.
6. Packaging Ordinary packaging consists of domestic and exporting packages, if color package is required, we are capable of meeting your requirements.
7. Import procedure transaction . if you do not have import-export right, you must consign the other company as your import-export agent to deal with the procedures, which include application of import, customs declaration, commodity inspection etc.
11: Would you please introduce your company and your products?
ETO CERAMIC FTY is the leading specialty manufacturer for coffee& tea, espresso, cappuccino and mugs with really exciting designs. We are always on the search for the newest and most announced trends around our products. From the day our company was established, we produced porcelain for daily use and manufactured mainly products for export. Now we have a new factory of 25000 square meters.
We are specialized in the design and manufacturing of cup & saucers. There are no limits to your creativity. Best price, quality and service make our product an ideal lifelong promotional gift for your original business ideas.
We are a competent team of dedicated co-workers and with the outstanding varying designs and newest technology, the products posess charm for everyone and for every situation.
About the fair shows We present our products assortment regularly at fairs worldwide. Visit us at the below presented fairs to experience our products and to meet our competent co-workers. we look forward to your visit.
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